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e-Fiche FAQs
What is e-Fiche?
e-Fiche, or electronic microfiche, is a simple 'page-turner' service parts catalog delivered on DVD, that replaces all CJD paper and microfiche service parts catalogs. It is comprised of 4 DVD: The DVD covers 2010 and prior vehicles (1981 Jeep, 1982 Truck, Pass Car & Imports)
Canadian Dealers please call DDS Canada (directly) @ 1-800-387-1143.
What features does it have?
Simple navigation by year, family, model, specific catalog information Search by part number or text, forward or backward Image zoom Print a page or an entire book
What are the benefits to me at my Parts Counter?
Improved data quality, due to more frequent updates Easy to use Faster parts specifying Less storage required Annual subscription fee savings Details of these benefits are described in several of the following questions.
How often will I get an update?
An Updated DVD will be sent out every month.
How much does e-Fiche cost?
The Annual Subscription Fee is $1,150 for US Dealers. This is a one-time charge that is applied to your dealer statement in October, or if you signed up after the enrollment period, you will see the charge on your next invoice.
What kind of equipment do I need to have for e-Fiche?
Minimum requirements are a PC with a DVD drive and at least 5 GB of available disk storage to enable loading to your hard drive. However, if you need to purchase a PC, please ensure it meets Dealer Connect minimum standards. The specifications are as follows, or call 1-800-374-4040 to check into the costs and details of the Market Center PC that Chrysler offers.
| Processor: |
Pentium III |
Speed: |
1 GHz |
| Memory (RAM): |
256 MB |
Total Disk Storage: |
20.4 GB |
| DVD Drive: |
6X |
Network Adapter : |
10/100 MB |
| Sound Card: |
Sound Blaster 3D |
Video: |
16 MB SVGA |
| Monitor: |
17-inch with 1024 x 768 |
Speakers: |
Yes |
| Modem: |
56K |
Printer: |
Hewlett Packard 6Mp/equivalent |
| Operating System: |
Windows 2000 Professional, Windows XP, Windows Vista |
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This PC can be used for any Dealer Connect application in your dealership, and it positions you to be ready for other Chrysler products.
What does an e-Fiche subscription cover?
Once you subscribe, you will receive 1 DVD.
The DVD covers 1981 Jeep(only) and 1982 Pass Car, Truck & Import through 2010 MY.
Your Dealership will also be added to our monthly update distribution list.
Every month you will receive the DVD update that contain the catalogs which have been updated that month
How do I order e-Fiche?
Please complete the e-Fiche Order form and submit online.
Do I need to order more than one DVD?
Usually not. One DVD can be loaded onto multiple PCs. The only time you may need to order multiple copies is when you have to keep a set of DVD on hand at different (physical) locations.
Is e-Fiche a replacement for a full Electronic Parts Catalog (EPC)?
No. e-Fiche is the recommended back up for your EPC (i.e. Star PArts) in the event the internet goes down.
What type of training/instructions will I receive?
A Computer Based Training module is on every DVD, and written instructions will be distributed on how to install.
Have any dealers used e-Fiche yet?
There were over 1000 Dealers using e-Fiche last year.
When I begin using StarParts, should I discontinue my e-Fiche subscription?
This is an individual preference. However, several StarParts dealers have indicated an interest in having an e-Fiche subscription to use, should their Internet connection become unavailable.
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