If you have questions, please contact the MarketCenter helpdesk at 1-800-444-4321 and ask to be directed to the DaimlerChrysler Dealership Technology Consulting Team. - Updated: March 26, 2007
Star Parts is a Windows-based application and will operate on standard PC hardware. Choosing the hardware to run Star Parts in the dealership is the responsibility of each individual dealer. DaimlerChrysler has contracted with IBM to offer a PC that meets the established minimum configuration to run all Customer Connect applications like Star Parts. Although each dealer is free to choose any computer they like, provided it meets the minimum requirements to run Star Parts as outlined below. If you require equipment at this time and are interested in the Customer Connect equipment please call 1-800-374-4040. The specifications for this PC have been published previously and are referred to as the Customer Connect PC.
Listed below are the minimum hardware specifications to run StarParts:
Operating System: Windows NT 4.0, Windows 2000 Pro or Windows XP
High Speed Internet Line: We recommend DSL, ADSL, T1, Frac T1 or Cable Modem with a minimum 128k bandwidth per PC. Star Parts will not run on a dial-up phone modem. Per dealer feedback: Satellite and Wireless connections have not proved to be as efficient.
The Dealer Technology Operations department at DaimlerChrysler has published the guidelines for the dealer network direction. These guidelines will help you to prepare your dealership to run Star Parts as well as the other Customer Connect applications. You can download these guidelines from the Star Parts web site at http://starparts.chrysler.com. From the home page, select Pilot Dealers from the menu on the left, and then click the Dealer Infrastructure Document item from the menu at the top of the page.
Star Parts is part of a standard offering within a suite of dealer tools delivered through Customer Connect. Star Parts is part of the Dealer Technology charge.